S1 - What do we do with your information?
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address as a part of the buying and selling process.
S2 - Disclosure
We may disclose your information if we are required to do so by law.
S3 - Consent
Whenever you provide us with any personal details, these will be used for the intended purpose only. Should you wish to remove your data from our records, then please send a written request to firstname.lastname@example.org. By using this website you also consent to the fact that you are at least 18 years of age.
S4 - Third Parties
S5 - Security
Under the Data Protection legislation, data subjects have the following rights with regards to their personal information:
the right to be informed about the collection and the use of their personal data
the right to access personal data and supplementary information
the right to have inaccurate personal data rectified, or completed if it is incomplete
the right to erasure (to be forgotten) in certain circumstances
the right to restrict processing in certain circumstances
the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
the right to object to processing in certain circumstances
rights in relation to automated decision making and profiling
the right to withdraw consent at any time (where relevant)
the right to complain to the Information Commissioner
More information is available on the following page - https://www.gov.uk/government/publications/data-protection-rights-for-data-subjects/data-protection-rights-for-data-subjects
Terms and Conditions
1 - This website is for the sale of wax melts, and home fragrance products, and any other products relating to this.
2 - The registered trade address is The Wax Works, 17 Coniston Grove, St Helens, WA11 9NH. Should you wish to contact us, this can be done via telephone (07966593300) or by email (email@example.com)
3 - The price relating to the goods is listed with the individual goods. The delivery charges are stated within the checkout prior to payment being required, dependent upon which delivery service you opt to use.
4 - All payments must be made via the 'Pay Now' button on this website.
5 - We aim to dispatch items within 2-3 working days of your order being received and payment being made to us. Should this be subject to any change then you will be notified accordingly.
6 - Should you have any complaints, please address these to "The Complaints Officer" and email your complaint to firstname.lastname@example.org. Should you contact us and feel reasonably that your complaint has not been resolved or dealt with in a suitable manner, then you are able to proceed to the following link for further information: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
7 - It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, then please contact us via email at email@example.com. Please be aware that as our products are individually handmade, there may be slight variations in size, colour and presentation.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you aquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel you must inform us, The Wax Works, 17 Coniston Grove, WA11 9NH, firstname.lastname@example.org, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or email). You may use the below cancellation form, but it is not obligatory.
To meet the cancellation deadline, you must forward correspondence to us exercising your right to cancel prior to the expiry of the 14 day period.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any good supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after we receive the goods back from you, or;
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or;
(c) if there were no goods supplied, 14 days after the day on which we informed of your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Where goods are received in connection with the contract:
(a) You shall send the goods back or hand them over to us, The Wax Works, 17 Coniston Grove, WA11 9NH, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the 14 day period has expired.
(b) You will be liable for returning the cost of the goods via a reasonable method such as Royal Mail postage at an approximate cost of £4.00.
(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form
To The Wax Works, 17 Consiton Grove, St Helens, WA11 9NH, email@example.com:
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate