Frequently Asked Questions

What is a wax melt?

Wax melts are scented pieces of wax without a wick that are melted to release fragrance into your home. They are placed in a wax burner and are gradually warmed to melt the wax and fill your home with the scent. Wax melts come in smaller chunks than a candle, however provide a lot more burn time overall. The wax does not evaporate, only the scent. Once the scent has burned out, you will need to change your melt.

How do I change my wax melt?

The wax that we use is a natural soy wax designed specifically for wax melts and tarts. When the wax cools in your burner, you should notice a split in the wax that will enable you to remove the wax easily. You can also pop your burner with the set wax in, into your freezer and it will pop out when you remove it. Do not move the wax burner with hot wax in. 

How long will the scent last?

This can vary greatly depending on the scent, the size of the burner, and the type of burner that you use. Using an electric burner will provide a longer lasting scent as it releases more slowly. Some glass burners are more intense and burn off the oil faster, however it provides a stronger scent for a shorter period of time. On average, you will get around 12 hours burn from a melt, however this can vary and is more than likely more than this.

How much of my pot should I use?

We recommend that you use one quarter of our 2oz pots, meaning that each pot will provide 4 good sized wax melts. The amount that you use will depend on the size of your room, the type of burner that you use, and whether you prefer a stronger scent.

How can I contact you?

You can contact us via our social media pages or by email to thewaxworks_@outlook.com.

Are you CLP compliant?

All of our products are compliant with the current EU guidelines and list any allergens and safety information.

SAFETY INFORMATION

  • Whenever a naked flame is involved there is a risk of danger.

  • Do Not add water to  hot wax as it can be dangerous.

  • Hot wax can cause burns to the skin so be very careful.

  • Do Not ingest – if eaten seek emergency medical attention immediately.

  • Place your burner out of reach of children and pets.

  • Ensure your burner is not placed near drafts but in a well ventilated area.

  • Do Not leave unattended while in operation.

  • Make sure you extinguish the flame before leaving the house.

  • Ensure you extinguish the tea light of oil/wax burner before you go to sleep.

  • Ensure you remove any plastic packaging from wax melts before use.

  • Only use the recommended amount of wax.

  • Wax melts are for external use only.

  • Wax melts contain dye so Avoid contact with fabrics as melted wax may cause staining.

  • Hot wax can cause serious injury.

  • This is Not a toy.

  • Do Not transport an oil burner while in use as melted wax can spill and cause burns.

  • Take care extinguishing your tea lights.

  • Ensure wax melts are stored in a safe place away from children as they may smell or look like sweet and the should not be eaten.

  • Do not pour melted wax into drain.

  • Do not leave unattended.

  • Ensure that you do not use metal or wooden objects to clean wax from the burner.

  • Check that the burner is not cracked or chipped.

  • Ensure that the wax has cooled before removing the wax.

  • Use your burner for no more than 3 hours at a time.

  • If using the freezer method to remove the wax, then allow your burner to return to room temperature before using again to prevent it from cracking.